Data and Privacy Policy

This data and privacy policy explains how I use any personal information that I collect when you contact me or use my services. I am committed to protecting your privacy by strictly maintaining the security of your personal data. I am registered with the ICO (Information Commisioner’s Office).  This policy aims to be in line with the current General Data Protection Regulation (GDPR) legislation. 

My aim is to be completely transparent with how I handle any data you provide to enable me to carry out the service you have requested.  I am happy to provide any additional information or explanation as needed.  Any requests should be sent to me at rebecca@surreydyslexiasupport.com

I keep my privacy policy under regular review. This privacy policy was last updated in July 2023.

What Information I Collect & Why

When you request an assessment I need to know basic personal information about you and your child to contact you and to book an assessment. If an assessment is booked, background information is requested regarding your child. A knowledge of your child’s health and developmental history, linguistic history and education history are all relevant as they help to build a full picture of your child and to see if there are any possible factors that could explain their literacy difficulties. I will also ask about any family history of specific learning difficulties. If these are relevant, with your permission, I will include details of these in the final report but I won’t mention specific names.

I will also obtain background information from your child’s school so that I have an understanding of how their difficulties manifest in the classroom. If there is any information that is not to be included in the report, this must be clearly stated. 

How Your Data is Handled

I only use the information that may identify you in accordance with GDPR.  This requires me to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.  Within the Specific Learning Difficulty sector I have a duty of confidence, which means that I treat all information confidentially and it is only used for the purpose of providing an assessment.

Your personal data is processed by me personally.  Electronic reports are stored on my personal computer system which is password protected. I do not sell, rent or exchange your personal data with any third party.  I will not share your information for marketing purposes with any third-party companies.  I only use your contact details to supply you with information, visit you or send you an invoice or assessment report.

I will leave it to you to share the report with your child’s school or any other third parties.

How Long I Store Your Data

I store your personal data electronically for the period recommended by the professional association that I am a member of (Patoss) which currently is till the child is aged twenty four. Test papers will be kept for one month after the assessment and then destroyed. 

Your Data Protection Rights

If you want to access your data you must make a request in writing to me at rebecca@surreydyslexiasupport.com and I will respond within 28 days.

If you are not satisfied with my response or believe I am not processing your personal data in accordance with the law, you can make a formal complaint to the Information Commissioner’s Office (ICO) by contacting them on 01625 545745 or 0303 123 1113.  My registration with the ICO is under my name Mrs Rebecca Jane Barlow and my code is ZA496807